Privacy Policy

We respect your privacy and only collect and use personal information where we have a legitimate reason to do so. This policy explains what information we collect, why we use it, how we protect it and your rights.

1. Information we collect

Depending on how you contact or work with us, we may collect your name, telephone number, email address, property or service address, postcode, photographs or videos you send with an enquiry, details about the electrical work or service requested, quotation, booking, invoice and payment information, correspondence and customer-service records, and information required for electrical certification or compliance records.

2. Why we use your information

We use personal information where necessary to respond to enquiries, provide quotations and estimates, arrange appointments and electrical work, communicate with customers about jobs, prepare certificates, reports and other job documentation, issue invoices and maintain business records, meet legal, regulatory and professional obligations, deal with complaints or disputes, and protect the legitimate interests of the business.

3. Our lawful basis

Contract: where information is necessary to provide a quotation, arrange work or fulfil an agreement with you.

Legal obligation: where we need information to meet legal, regulatory, tax, accounting or electrical-certification requirements.

Legitimate interests: where information is reasonably necessary to operate and protect the business, manage enquiries, maintain records and provide customer service.

Consent: where we specifically ask for your permission for a particular use of your information.

4. Photos and videos

Customers may send photographs or videos to help us understand an electrical job before a visit or quotation. We use these for legitimate business purposes connected with the enquiry or job unless separate permission has been obtained to use them for another purpose, such as marketing or social media.

5. Who we may share information with

We do not sell personal information. Where necessary, information may be shared with organisations that help us operate the business, such as website and IT service providers, Microsoft 365 and email services, accounting and payment providers, certification or regulatory organisations, professional advisers, subcontractors or service providers involved in delivering your work where appropriate, and public authorities where disclosure is legally required. We only share information reasonably necessary for the purpose.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the reason it was collected and to meet any legal, tax, accounting, certification, warranty or regulatory requirements. Information that is no longer required will be securely deleted or disposed of.

7. Your rights

Depending on the circumstances, you may have rights to ask what personal information we hold about you, request a copy, ask us to correct inaccurate information, ask us to delete information in certain circumstances, restrict or object to certain uses, or withdraw consent where consent is the lawful basis.

8. Questions or complaints about your information

Please contact us first. If you have any questions, concerns or complaints about how Royale Installation Group Ltd has handled your personal information, contact hello@royaleinstallationgroup.co.uk. We will review your concern and try to resolve it directly with you.

If you remain dissatisfied after giving us the opportunity to deal with your concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

9. Changes to this policy

We may update this Privacy Policy where our services, systems or legal obligations change. The latest version will be published on this website.